FAQ | sugar & slice - Cardinal Cake Company
Ordering Process
At Cardinal Cake Company, we strive to provide you with the best possible experience when ordering our decadent cakes. Here, we have answered some frequently asked questions to ensure a seamless ordering process.
How do I place an order?
Placing an order with Cardinal Cake Company is quick and easy. Simply visit our website and browse through our mouth-watering cake options. Once you have selected your desired cake, click on the "Order Now" button and follow the prompts to provide your contact, delivery, and payment information. It's that simple!
Can I customize my cake?
Yes, we offer customization options for our cakes. During the ordering process, you will have the opportunity to specify any special requests or dietary restrictions. Our talented bakers will do their best to accommodate your preferences and create a personalized cake just for you.
Shipping and Delivery
We understand that timely delivery and careful handling are crucial to ensure your cake arrives fresh and scrumptious. Read on to find answers to common questions regarding our shipping and delivery process.
What are your shipping options?
Currently, we offer two shipping options:
- Standard Shipping: This option ensures your cake will be delivered within 3-5 business days, depending on your location.
- Express Shipping: Need your cake in a hurry? Choose our express shipping option to receive your cake within 1-2 business days.
Do you deliver internationally?
At the moment, Cardinal Cake Company only delivers within the United States. We are constantly reviewing our shipping capabilities and hope to expand our delivery services internationally in the near future.
Pricing and Payment
Understanding the pricing and payment details is an essential part of the ordering process. We've compiled some frequently asked questions to help you navigate this area.
How much do your cakes cost?
Our cake prices vary depending on factors such as size, flavor, and design complexity. To get an accurate price estimate, we recommend visiting our website and selecting the cake you're interested in. The price will be displayed along with additional customization options.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can securely enter your payment information during the checkout process on our website.
General Inquiries
If you have any general inquiries or additional questions that haven't been addressed above, please refer to the following information.
Can I cancel or modify my order?
Yes, you can cancel or modify your order up to 24 hours before the scheduled delivery or pickup. Please contact our customer support team at least 24 hours in advance to make any changes.
How do I contact customer support?
Our friendly customer support team is here to assist you. You can reach us through the following methods:
- Phone: Call our toll-free number, 1-800-123-4567, during our operating hours for immediate assistance.
- Email: Send us an email at [email protected], and our team will respond to your inquiry within 24-48 hours.
Do you offer refunds?
Refund eligibility is determined on a case-by-case basis. If you have any concerns about the quality or condition of your cake upon delivery, please contact our customer support team within 24 hours, and we will gladly assist you.
Thank you for choosing Cardinal Cake Company for your cake needs. We hope this FAQ page has provided you with all the information you were seeking. If you have any further questions or require additional assistance, please don't hesitate to contact us. We look forward to serving you and providing you with a delectable cake that will exceed your expectations!
