FAQs – Cardinal Cake Company

Cakes

Ordering Information

At Cardinal Cake Company, we strive to provide the best online shopping experience for our customers in the eCommerce & Shopping - Food & Supplements category. Here are some common questions related to ordering:

How do I place an order?

Placing an order at Cardinal Cake Company is quick and easy. Simply browse our website, add the desired products to your cart, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and complete your purchase.

Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if we ship to your location. Please note that additional customs fees and duties may apply, which are the responsibility of the buyer.

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience hassle-free. You can pay for your order using major credit/debit cards, such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

Shipping and Delivery

Ensuring that your order arrives in a timely manner and in perfect condition is a top priority at Cardinal Cake Company. Here are some frequently asked questions about shipping and delivery:

How long does shipping take?

The shipping time depends on your location and the shipping method chosen during checkout. Standard domestic shipping usually takes 3-5 business days, while international shipping may take 7-14 business days. Expedited shipping options are also available for faster delivery.

How much does shipping cost?

The shipping cost is determined based on the weight of your order, your location, and the chosen shipping method. You can view the shipping charges at the checkout page before completing your purchase. We strive to offer competitive and transparent shipping rates.

Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment through our trusted shipping partners.

Returns and Refunds

We want all our customers to be satisfied with their purchases from Cardinal Cake Company. Here are some commonly asked questions regarding returns and refunds:

What is your return policy?

If you are not fully satisfied with your order, please contact our customer support within 14 days of receiving your package. We will be happy to assist you with any concerns and provide a solution, whether it's a replacement, refund, or store credit.

Do you offer refunds?

Yes, we offer refunds for eligible returns. Once we receive the returned item(s) in their original condition, we will initiate the refund process. Please note that the return shipping cost may be the responsibility of the customer, unless the return is due to our error or a defective product.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive the returned item(s). The funds will be returned to the original payment method used during the purchase. Please allow additional time for the refund to reflect on your account, as processing times may vary depending on your bank or credit card company.

Contact Us

If you have any further questions or need assistance, please don't hesitate to reach out to our dedicated customer support team. We are here to help. You can contact us through the following channels:

Email

For general inquiries, feedback, or support, you can email us at [email protected]. We strive to respond to all emails within 24-48 hours.

Phone

For urgent matters or immediate assistance, you can call our toll-free helpline at 1-800-123-4567. Our customer support representatives are available Monday to Friday, from 9 am to 5 pm EST, to assist you.

Live Chat

If you prefer real-time communication, you can also engage with our customer support team via the live chat feature available on our website. This option allows you to get instant responses and resolve any queries without delay.

Thank you for choosing Cardinal Cake Company for all your eCommerce & Shopping - Food & Supplements needs. We pride ourselves on delivering delicious treats and exceptional customer service. Shop with confidence, knowing that your satisfaction is our top priority.

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